Return & Exchange Policy

Return & Exchange Policy

We want you to be completely satisfied with your purchase. Please read our policy carefully before initiating a return or exchange.

Return Eligibility

• Items must be undamaged and in original condition (unworn, unaltered, with original packaging) to qualify for a return.
• Returns must be initiated within 30 days of delivery.
• Please contact us before sending any items back to obtain the correct return address.

Quality Issues & Defects

• If your item arrives with a defect or quality issue, we will provide a full refund and cover both outbound and return shipping costs.
• Please send us a photo of the defect when contacting us so we can resolve your issue quickly.

Personal Preference Returns

• If you wish to return an item due to personal preference (no quality issue), the customer is responsible for return shipping costs.
• A refund will be issued once we receive and inspect the returned item.

Order Cancellations

Orders cancelled within 24 hours of placement and before shipment will receive a full refund, processed promptly to your original payment method.

Custom & Personalized Orders

• For custom or personalized items that have not yet shipped, a refund of 60% of the order total will be issued.
• Custom orders that have already shipped are not eligible for return, unless there is a confirmed defect.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.

How to Start a Return

1. Contact us at factor09.guffaws@icloud.com with your order number and reason for return.
2. Wait for our team to provide the return address and instructions.
3. Ship the item back securely in its original packaging.
4. Once received and inspected, your refund will be processed within 5–7 business days.